Jira Service Desk/Jira Software

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Sign up on IrisAgent Dashboard

• Go to the IrisAgent Dashboard and sign in with either GSuite, Microsoft, or Okta SSO.
  

• Click on Connect with Jira Service Desk (same button also works for Jira Software). Obtain a token from your Atlassian account with “write:jira-work” permissions as per the steps on the official Atlassian docs. Enter the token, email, and subdomain and click on Connect.
  

• This step is optional. If you want to connect with more platforms, such as Jira Software, Salesforce, etc., navigate to Manage Integrations on the bottom left and connect with the relevant platforms. To connect a second Jira account for engineering issues while keeping this Jira Service Management account as the primary ticketing source, follow Connect a second Jira account.

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Install the IrisAgent app into your Jira account

1. Navigate to IrisAgent’s listing on the Atlassian Marketplace.
2. Click on Install and follow the next steps.