Jira Service Desk/Jira Software

Go to the IrisAgent Dashboard and sign in with either GSuite, Microsoft, or Okta SSO.
Click on Connect with Jira Service Desk (the same flow also works for Jira Software).
- Create an API token with scope by going to this api token page.
- Click on Create an API token
- Select an expiry date 365 days in the future
- Select Jira under Select the app page
- Under Scope type, click on Classic
- Please select the following permissions:
  - write:jira-work
  - read:jira-work
  - read:jira-user
- Save and copy the token and enter it in the “API token” field on IrisAgent dashboard
- Enter your email address that was used to create the token
- Get your cloud_id by going to this url in your browser: https://<your-site-name>.atlassian.net/_edge/tenant_info and enter it in the form.
- Click on Connect.
This step is optional. If you want to connect with more platforms, such as Jira Software, Salesforce, etc., navigate to Manage Integrations on the bottom left and connect with the relevant platforms.

Install the IrisAgent app into your Jira account

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