Sign up on IrisAgent Dashboard
-
Go to the IrisAgent Dashboard and sign in with either GSuite, Microsoft, or Okta SSO.
-
Click on Connect with Outlook. You will be asked to provide the following details:
- Email Inbox: The email address of the mailbox used for ticket ingestion.
- Tenant ID: Your Azure account identifier. You can find your Tenant ID by following Microsoft’s guide.
- After submitting the form, you will be redirected to Microsoft OAuth to authorize IrisAgent. The following permissions will be requested:
Mail.Read,Mail.Send, andoffline_access.
We recommend using a dedicated service account for the OAuth connection rather than a personal Microsoft account. This ensures uninterrupted access if the individual account owner leaves the organization.
- This step is optional. If you want to connect with more platforms, such as Jira, Confluence, Salesforce, etc., navigate to Manage Integrations on the bottom left and connect with the relevant platforms.