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IrisAgent helps agents find AI answers to tickets at their fingertips using the Copilot app right within your ticketing system. The Copilot sidebar surfaces AI-suggested resolutions, case summaries, sentiment, similar cases, linked Jira issues, and more — directly inside the ticket view. For a full walkthrough of the sidebar features, see the Agent Assist / Copilot App guide.

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Install the Copilot App

Pick your ticketing system below and follow the installation link to add the IrisAgent Copilot app to your account:

Zendesk

Install from the Zendesk Marketplace. See the full Zendesk setup guide.

Salesforce

Install the managed package into your Salesforce org. See the full Salesforce setup guide.

Intercom

Install from the Intercom App Store. See the full Intercom setup guide.

Freshworks (Freshdesk)

Install from the Freshworks Marketplace. See the full Freshworks setup guide.

Jira Service Desk / Jira Software

Install from the Atlassian Marketplace. See the full Jira setup guide.
Don’t see your ticketing system listed? Contact us — we support additional platforms and can help with custom deployments.