Sign up on IrisAgent Dashboard
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Go to the IrisAgent Dashboard and sign in with either GSuite, Microsoft, or Okta SSO.
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Click on Connect with Intercom. Give the OAuth permissions and click on Allow. This will automatically connect with both Intercom tickets and articles.
- This step is optional. If you want to connect with more platforms, such as Jira, Confluence, Salesforce, etc., navigate to Manage Integrations on the bottom left and connect with the relevant platforms.
Install the IrisAgent app into your Intercom account
- In Intercom, open Settings → Integrations → App Store, search for IrisAgent, and open the listing. Intercom also includes IrisAgent in its third-party apps directory.
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Click on Install and follow the next steps.