# IrisAgent Documentation

## Docs

- [Change Integration User](https://docs.irisagent.com/account-management/Change-Integration-User.md): Update the primary integration user or token for connecting IrisAgent to your ticketing system
- [Agent Assist / Copilot App](https://docs.irisagent.com/agent-copilot.md): AI-powered Agent Assist sidebar for Zendesk, Salesforce, Intercom, and Freshworks. Get real-time AI answers and context inside your ticketing system.
- [Delete articles](https://docs.irisagent.com/api-reference/delete-articles.md): Send a request to delete knowledge base articles for AI training via this endpoint
- [Get AI answer to any query
](https://docs.irisagent.com/api-reference/get-ai-answer-to-any-query.md): Get an AI answer to any support query using the trained information such as knowledge articles, tickets, documentation, and more.
- [Get AI-powered tag](https://docs.irisagent.com/api-reference/get-ai-powered-tag.md): Get AI-powered tag(s) for a support conversation using pre-built AI models
- [Get sentiment](https://docs.irisagent.com/api-reference/get-sentiment.md): Get AI-powered sentiment analysis for a support conversation
- [Get summary](https://docs.irisagent.com/api-reference/get-summary.md): Get an AI-powered summary of your support conversation or ticket
- [IrisAgent API Overview](https://docs.irisagent.com/api-reference/introduction.md): Welcome to the IrisAgent API documentation. This guide details the public endpoints available for integrating kapa.ai into your application.
- [Search articles](https://docs.irisagent.com/api-reference/search-articles.md): Search knowledge base articles for any query using AI-powered recommendation
- [Search cases](https://docs.irisagent.com/api-reference/search-cases.md): Search support cases using AI-powered recommendation. You can provide a search query, a conversationId to load ticket content, or both. At least one of query or conversationId must be provided. When both are provided, the ticket content is combined with the query for a richer search.
- [Send user feedback](https://docs.irisagent.com/api-reference/send-user-feedback.md): Send user or agent feedback on IrisGPT AI answers via this API. This feedback helps IrisAgent improve the quality of its responses over time.
- [Upload articles](https://docs.irisagent.com/api-reference/upload-articles.md): Send knowledge base articles for AI training via this API
- [Upload incidents](https://docs.irisagent.com/api-reference/upload-incidents.md): Send engineering, devops, or statuspage incidents for AI training via this endpoint
- [Upload support cases](https://docs.irisagent.com/api-reference/upload-support-cases.md): Send support cases for AI training via this API
- [AI for Macros](https://docs.irisagent.com/configuring-ai-and-automation/AI-for-Macros.md): AI Recommendation Engine for Zendesk Macros
- [AutoKB](https://docs.irisagent.com/configuring-ai-and-automation/AutoKB.md): Automatically generate knowledge base articles from support cases and publish them to Zendesk Guide or KnowledgeOwl
- [AutoQA](https://docs.irisagent.com/configuring-ai-and-automation/AutoQA.md): Automatically evaluate support conversations for quality, compliance, and process adherence
- [Revise Chatbot Answers](https://docs.irisagent.com/configuring-ai-and-automation/Revise-Chatbot-Answers.md): Learn how to update and refine AI answers provided by IrisGPT using the dashboard
- [Ticket Deflection](https://docs.irisagent.com/configuring-ai-and-automation/Ticket-Deflection.md): Start automating tickets using IrisAgent AI
- [Ticket Sentiment](https://docs.irisagent.com/configuring-ai-and-automation/Ticket-Sentiment.md): Guide to using AI based sentiment analysis of support tickets
- [Ticket Tagging](https://docs.irisagent.com/configuring-ai-and-automation/Ticket-Tagging.md): Automate ticket tagging to remove manual work and get rich analytics
- [Workflows](https://docs.irisagent.com/configuring-ai-and-automation/Workflows.md): Set up automated workflows using plain English or drag and drop interface to automate manual tasks and processes
- [Confluence](https://docs.irisagent.com/data-sources/Confluence.md): IrisAgent Installation Guide for Confuence to sync your knowledge content. Please note that the steps to connect with Confluence and Jira Software are the same, just the scope of the token provided below are different.
- [Custom APIs](https://docs.irisagent.com/data-sources/Custom-API.md): Connect any external HTTP API to IrisAgent so it can fetch live data and use it as a trigger condition or AI workflow step
- [Freshworks](https://docs.irisagent.com/data-sources/Freshworks.md): IrisAgent Installation Guide for Freshworks
- [Hubspot Service](https://docs.irisagent.com/data-sources/Hubspot.md): IrisAgent Installation Guide for Hubspot Service Software
- [Intercom](https://docs.irisagent.com/data-sources/Intercom.md): IrisAgent Installation Guide for Intercom
- [Jira Software](https://docs.irisagent.com/data-sources/Jira-Software.md): IrisAgent Installation Guide for Jira Software to sync your engineering bugs. Please note that the steps to connect with Confluence and Jira Software are the same, just the scope of the token provided below are different.
- [Jira Service Desk/Jira Software](https://docs.irisagent.com/data-sources/Jira-Software-or-Service-Desk.md): IrisAgent Installation Guide for Jira issues. Use this guide to use Jira as your primary ticketing or issue provider. If you are looking to connect with Jira Software for bug tracking as an addon to your ticketing provider, see this page.
- [Public Websites](https://docs.irisagent.com/data-sources/Public-Websites.md): IrisAgent can scrape your public websites for AI training
- [Salesforce](https://docs.irisagent.com/data-sources/Salesforce.md): IrisAgent Installation Guide for Salesforce
- [Salesforce CRM](https://docs.irisagent.com/data-sources/SalesforceCRM.md): IrisAgent Installation Guide for Salesforce CRM
- [Ticketing System KB](https://docs.irisagent.com/data-sources/Ticketing-Provider-KB.md): Integrate IrisAgent with the Knowledge Base provided by your Ticketing System
- [Upload Content](https://docs.irisagent.com/data-sources/Upload-Content.md): Upload any content for training IrisAgent
- [Zendesk](https://docs.irisagent.com/data-sources/Zendesk.md): IrisAgent Installation Guide for Zendesk
- [AI Search on Website](https://docs.irisagent.com/deploying-irisagent/AI-Search-on-Website.md): Deploy AI-powered Search on any Website or Help Center
- [AI Search On Zendesk Ticket Form](https://docs.irisagent.com/deploying-irisagent/AI-Search-on-Zendesk-Ticket-Form.md): Integrate IrisAgent AI Search into your Zendesk Ticket Submission Form to automatically suggest AI answers and reduce ticket volume
- [Agent Copilot](https://docs.irisagent.com/deploying-irisagent/Agent-Copilot.md): Deploy IrisAgent as a Copilot App within your Ticketing System
- [Chatbot Automation on Freshchat](https://docs.irisagent.com/deploying-irisagent/Chatbot-Automation-on-Freshchat.md): Deploy IrisAgent AI answers to your Freshchat conversations
- [Chatbot Automation on Intercom](https://docs.irisagent.com/deploying-irisagent/Chatbot-Automation-on-Intercom.md): Deploy IrisAgent AI answers to your Intercom Chatbot
- [Chatbot Automation on Zendesk Messaging](https://docs.irisagent.com/deploying-irisagent/Chatbot-Automation-on-Zendesk-Messaging.md): Deploy IrisAgent AI answers to your Zendesk Messaging Chatbot
- [Chatbot on Website](https://docs.irisagent.com/deploying-irisagent/Chatbot-on-Website.md): Deploy IrisAgent as a Chatbot
- [Chatbot on Zendesk Help Center](https://docs.irisagent.com/deploying-irisagent/Chatbot-on-Zendesk-Help-Center.md): Deploy IrisAgent Chatbot on Zendesk Help Center
- [Microsoft Teams Bot](https://docs.irisagent.com/deploying-irisagent/Microsoft-Teams.md): Deploy IrisAgent as a Microsoft Teams Bot
- [Slack bot](https://docs.irisagent.com/deploying-irisagent/Slack.md): Deploy IrisAgent as a Slack bot
- [Voice AI on GoTo Connect](https://docs.irisagent.com/deploying-irisagent/Voice-AI-on-GoTo-Connect.md): This guide walks you through deploying IrisAgent Voice AI with GoTo Connect, enabling intelligent call automation for your customer service operations.
- [Voice AI on Ozonetel](https://docs.irisagent.com/deploying-irisagent/Voice-AI-on-Ozonetel.md): This guide walks you through deploying IrisAgent Voice AI with Ozonetel CloudAgent, enabling intelligent call automation for your customer service operations.
- [Voice AI on Puzzel](https://docs.irisagent.com/deploying-irisagent/Voice-AI-on-Puzzel.md): This guide walks you through deploying the IrisAgent Call Summary widget inside the Puzzel Contact Centre agent application, giving agents AI-generated post-call summaries that can be copied directly into wrap-up notes.
- [Voice AI on 8x8](https://docs.irisagent.com/deploying-irisagent/voice-ai-on-8x8.md): This guide walks you through deploying IrisAgent Voice AI with 8x8, enabling intelligent call automation for your customer service operations.
- [Add Custom APIs](https://docs.irisagent.com/guides/configuring-ai-and-automation/add-custom-apis.md): Custom APIs allow you to connect IrisAgent with your internal systems and third-party services. You can use API responses as conditions in triggers and include dynamic data in automated actions.
- [Onboarding](https://docs.irisagent.com/guides/onboarding.md): Step-by-step guide to onboarding your team on IrisAgent — from connecting your first data source through deploying AI automations.
- [Introduction](https://docs.irisagent.com/index.md): Learn about using IrisAgent AI to automate and improve your support operations
- [Outlook](https://docs.irisagent.com/outlook.md): IrisAgent Installation Guide for Outlook
- [Quickstart](https://docs.irisagent.com/quickstart.md): Start leveraging AI Agents for your customer service
- [Okta SSO](https://docs.irisagent.com/security-and-compliance/Okta-SSO.md): IrisAgent offers Single Sign On via Okta. Use this guide to set it up.
- [Single Sign On (SSO) Options](https://docs.irisagent.com/security-and-compliance/Single-Sign-On-Options.md): IrisAgent offers SSO via Google, Microsoft, Salesforce, and Okta

## OpenAPI Specs

- [openapi](https://docs.irisagent.com/api-reference/openapi.json)

## Optional

- [Documentation](https://irisagent.mintlify.app/)
- [Blog](https://irisagent.com/blog/)