Chatbot Automation on Freshchat

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Introduction

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IrisAgent Portal Configuration

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Step 1: Access Freshchat Configuration

1. Navigate to the Manage Accounts section in IrisAgent portal
2. Open the Freshchat Configuration sidebar
3. Toggle Enable Chat Automation to ON

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Step 2: Note Your Webhook URL

https://api1.irisagent.com/v1/webhooks/freshchat/{YourOrganizationID}

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Freshchat Admin Settings

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Step 3: Access Freshchat Admin Settings

1. Log in to your Freshchat account
2. Navigate to: https://{YourOrganizationID}.myfreshworks.com/crm/sales/settings
3. You’ll be configuring two sections:
   • Conversation Webhooks
   • API Settings

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Step 4: Set Up Conversation Webhook

1. In Freshchat Admin Settings, locate Conversation Webhooks section
2. Click Add Webhook or Configure
3. Enter the following details:
   • Webhook URL: Paste the webhook URL from IrisAgent configuration
     Copy

     https://api1.irisagent.com/v1/webhooks/freshchat/{YourOrganizationID}
     
   • Authentication: You’ll enter the RSA Public Key in the next step
4. Do not save yet - proceed to Step 5 first

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Step 5: Copy and Configure Authentication Key

1. Return to the IrisAgent Freshchat Configuration page
2. In the Authentication Key field, you’ll find your RSA Public Key
3. Copy this key
4. Return to Freshchat Webhook configuration
5. Paste the RSA Public Key in the Authentication field
6. Click Save
7. Enable the webhook

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Step 6: Retrieve Freshchat API Credentials

1. In Freshchat Admin Settings, locate API Settings section
2. You’ll see two important values:
   • Your API Key
   • Your chat URL
3. Copy both of these values

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Step 7: Enter Freshchat Credentials in IrisAgent

1. Return to the IrisAgent Freshchat Configuration page
2. Enter the following values copied from Freshchat:
   • Chat URL: Paste “Your chat URL” from Freshchat API Settings
   • API Token: Paste “Your API Key” from Freshchat API Settings
3. Click Save