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Documentation Index

Fetch the complete documentation index at: https://docs.irisagent.com/llms.txt

Use this file to discover all available pages before exploring further.

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Introduction

IrisAgent Chatbot can power search and AI answers on your Zendesk Help Center to deflect customer queries and reduce the number of tickets handled by support agents.

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Prerequisites

  1. Admin access to your Zendesk Help Center (Suite Growth or above, or Guide Professional or above)
  2. Access to IrisAgent dashboard

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Installation Guide

  1. Log in to Zendesk and click the Zendesk Products icon in the top bar, then select Knowledge
  2. In Knowledge admin, click the Customize design icon in the sidebar to open the Themes page
  3. Edit your theme. You can either add a new theme by selecting Add theme and making a copy of your Live theme by selecting the three dots > Copy. If you would like to edit your existing theme directly, click on Customize under your Live theme. Zendesk customize theme for AI
  4. After clicking Customize in the previous step, click Edit code to open the code editor
  5. Navigate to the Templates on the left hand side, click on the footer (footer.hbs) file.
  6. Within footer.hbs, add the code snippet from the Configure page on the dashboard just before the closing </footer> tag.
    You can also manage your chatbot configuration settings from the same Configure page.
  7. Click Save.
  8. (Optional) Click the Preview button to see how the layout looks before deploying it.
  9. If you edited a copy of the theme, return to the Themes page and click Set as live theme to publish your changes.
  10. If you have Zendesk Messaging Web Widget enabled for your Zendesk account, the messaging widget may block the chatbot’s visibility on the help center pages. To fix this, you can disable the messaging widget from the Zendesk Admin settings.
    1. Navigate to Zendesk Support Admin Center
    2. On the left hand side, please find the following section and click on it: Channels > Messaging and Social > Messaging
    3. If you do not have any channel of type Web Widget, you may ignore the below steps
    4. Edit the Web Widget channel settings and scroll down to the Installation section
    5. Ensure that the checkbox named Automatically embed Web Widget in your help center is unselected
    6. Save the changes. Click Save.