Upload cases for AI training

curl --request POST \
  --url https://api1.irisagent.com/v1/cases \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "data": [
    {
      "id": "12345",
      "subject": "Application will not access the logs",
      "status": "open",
      "timeOfCreation": 17437722600,
      "description": "<string>",
      "priority": "high",
      "type": "<string>",
      "tags": [
        "billing",
        "urgent"
      ],
      "comments": [
        {
          "commentId": "123e4567-e89b-12d3-a456-426655440000",
          "comment": "Please help to fix this ASAP.",
          "commenter": "Customer",
          "timeOfCreation": 17437722600,
          "isPublic": true
        }
      ],
      "url": "https://support.example.com/cases/12345",
      "custom_fields": {
        "department": "IT",
        "priority_level": 1
      },
      "kb_links": [
        "<unknown>"
      ],
      "source": "email",
      "spam": false
    }
  ]
}
'

{
  "result": "success"
}

POST

cases

curl --request POST \
  --url https://api1.irisagent.com/v1/cases \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "data": [
    {
      "id": "12345",
      "subject": "Application will not access the logs",
      "status": "open",
      "timeOfCreation": 17437722600,
      "description": "<string>",
      "priority": "high",
      "type": "<string>",
      "tags": [
        "billing",
        "urgent"
      ],
      "comments": [
        {
          "commentId": "123e4567-e89b-12d3-a456-426655440000",
          "comment": "Please help to fix this ASAP.",
          "commenter": "Customer",
          "timeOfCreation": 17437722600,
          "isPublic": true
        }
      ],
      "url": "https://support.example.com/cases/12345",
      "custom_fields": {
        "department": "IT",
        "priority_level": 1
      },
      "kb_links": [
        "<unknown>"
      ],
      "source": "email",
      "spam": false
    }
  ]
}
'

{
  "result": "success"
}

Authorizations

Authorization

string

header

required

The Authorization header is required to authenticate API requests. It should contain a bearer token obtained through the IrisAgent portal.

Body

application/json

data

object[]

required

Show child attributes

data.id

string

required

Example:

"12345"

data.subject

string

required

Example:

"Application will not access the logs"

data.status

string

required

Example:

"open"

data.timeOfCreation

integer<int64>

required

Unix timestamp epoch in milli-seconds as string

Example:

17437722600

data.description

string

data.priority

string

Example:

"high"

data.type

string

The type of case, such as Feature Request or Question

data.tags

string[]

Example:

["billing", "urgent"]

data.comments

object[]

Show child attributes

data.comments.commentId

string

required

Example:

"123e4567-e89b-12d3-a456-426655440000"

data.comments.comment

string

required

Example:

"Please help to fix this ASAP."

data.comments.commenter

string

required

Example:

"Customer"

data.comments.timeOfCreation

integer<int64>

required

Unix timestamp epoch in milli-seconds as string

Example:

17437722600

data.comments.isPublic

boolean

Example:

true

data.url

string<uri>

Public link to the case

Example:

"https://support.example.com/cases/12345"

data.custom_fields

object

Example:

{ "department": "IT", "priority_level": 1 }

data.kb_links

any[]

data.source

string

Example:

"email"

data.spam

boolean

Indicates if the case is marked as spam

Example:

false

Response

Articles uploaded successfully

result

enum<string>

required

Available options:

success,

partial

Delete articles for AI training Upload incident for AI training

⌘I

API Reference

Authorizations

Body

Response