> ## Documentation Index
> Fetch the complete documentation index at: https://docs.irisagent.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Outlook

> IrisAgent Installation Guide for Outlook

## Sign up on IrisAgent Dashboard

* Go to the [IrisAgent Dashboard](https://web.irisagent.com/) and sign in with either GSuite, Microsoft, or Okta SSO.

  <br />

  <img style={{ borderRadius:"0.5rem" }} src="https://mintcdn.com/irisagent/sXBQVAODUwqnZXOm/images/web-login.png?fit=max&auto=format&n=sXBQVAODUwqnZXOm&q=85&s=6f454921584f6ae5f499065c3d5517d1" alt="IrisAgent web app login" width="1480" height="952" data-path="images/web-login.png" />

<br />

* Click on **Connect with Outlook**. You will be asked to provide the following details:

  * **Email Inbox**: The email address of the mailbox used for ticket ingestion.
  * **Tenant ID**: Your Azure account identifier. You can find your Tenant ID by following [Microsoft's guide](https://learn.microsoft.com/en-us/sharepoint/find-your-office-365-tenant-id).

  <br />

  <img style={{ borderRadius:"0.5rem" }} src="https://mintcdn.com/irisagent/sXBQVAODUwqnZXOm/images/zd-connect.png?fit=max&auto=format&n=sXBQVAODUwqnZXOm&q=85&s=6654e0af3dfc3a0b54abdeadf4732d8a" alt="IrisAgent integration options including Outlook" width="1848" height="682" data-path="images/zd-connect.png" />

<br />

* After submitting the form, you will be redirected to Microsoft OAuth to authorize IrisAgent. The following permissions will be requested: `Mail.Read`, `Mail.Send`, and `offline_access`.

<Note>
  We recommend using a dedicated service account for the OAuth connection rather than a personal Microsoft account. This ensures uninterrupted access if the individual account owner leaves the organization.
</Note>

<br />

* This step is optional. If you want to connect with more platforms, such as Jira, Confluence, Salesforce, etc., navigate to **Manage Integrations** on the bottom left and connect with the relevant platforms.