> ## Documentation Index
> Fetch the complete documentation index at: https://docs.irisagent.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Voice AI on 8x8

> This guide walks you through deploying IrisAgent Voice AI with 8x8, enabling intelligent call automation for your customer service operations.

## Prerequisites

Before you begin, ensure you have:

* An 8x8 account with admin access to the 8x8 Admin Console
* A phone number or extension in 8x8 that will receive customer calls
* A valid license assigned to the extension (call forwarding rules are not available without an assigned license)

## Step 1: Sign Up for IrisAgent

You can sign up for IrisAgent in one of two ways: by connecting your ticketing platform or using public website as knowledge source.

## Step 2: Set Up Call Forwarding in 8x8

Next, configure 8x8 to route incoming calls to your IrisAgent Voice AI.

### Access Call Forwarding Settings

1. Sign in to the [8x8 Admin Console](https://admin.8x8.com)
2. Navigate to **Users** from the left-hand menu
3. Click the **Edit** (pencil icon) to the right of the extension you wish to configure
4. Select **Call forwarding rules**

### Configure Call Forwarding to IrisAgent

1. Click the **Edit** (pencil icon) next to the **Forward all calls** rule to enable it
2. Select **Selected Users or External Numbers** as the forwarding destination
3. Enter the **external phone number** provided by the IrisAgent team
4. Click **Add to the List** to add the number to the forwarding rule
5. Configure ring options:
   * Set the number of seconds the call should ring before moving to the next option
   * Select **Sequentially** or **Simultaneously** depending on your preference
6. Click **Save** to save the forwarding rule
7. Click **Save** again to save the user profile

> **Note:** When entering the IrisAgent phone number, include the full country code (e.g., +1 for US numbers).

### (Optional) Set Up Time-Based Forwarding

If you want IrisAgent Voice AI to handle calls only during specific hours (e.g., after business hours), you can create a custom forwarding rule instead:

1. In the **Call forwarding rules** section, click **Add New Rule**
2. Give the rule a descriptive name (e.g., "IrisAgent Voice AI")
3. Under **When to Apply this Rule**, select **Recurring Schedule** and set the days and time range when the rule should be active
4. Under **Forward Calls to**, select **Selected Users or External Numbers**
5. Enter the **external phone number** provided by the IrisAgent team and click **Add to the List**
6. Click **Save** to save the rule, then save the user profile

## Step 3: Test Your Integration

After completing the setup, verify that calls are routing correctly to IrisAgent Voice AI.

### Make a Test Call

1. Call the phone number you configured from an external phone (not an 8x8 line)
2. You should hear the IrisAgent Voice AI greeting
3. Test a few common customer queries to ensure responses are working as expected