> ## Documentation Index
> Fetch the complete documentation index at: https://docs.irisagent.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Voice AI on Ozonetel

> This guide walks you through deploying IrisAgent Voice AI with Ozonetel CloudAgent, enabling intelligent call automation for your customer service operations.

## Prerequisites

Before you begin, ensure you have:

* An Ozonetel CloudAgent account with admin access
* A DID (phone number) configured in your Ozonetel account that will receive customer calls
* Access to the CloudAgent Admin Console to modify campaigns and IVR settings

## Step 1: Sign Up for IrisAgent

You can sign up for IrisAgent in one of two ways: by connecting your ticketing platform or using public website as knowledge source.

## Step 2: Set Up Call Routing in Ozonetel CloudAgent

Next, configure Ozonetel CloudAgent to route incoming calls to your IrisAgent Voice AI. Ozonetel uses **Inbound Campaigns** with DIDs and IVR flows to manage how incoming calls are handled.

### Create an IVR Flow to Route Calls to IrisAgent

1. Sign in to the [Ozonetel CloudAgent Admin Console](https://ozonetel.com/cloudagent/)
2. Navigate to **Admin > Configurations > IVR Flows**
3. Click **New IVR Flow** in the top right corner
4. Enter a **Flow Name** (e.g., "IrisAgent Voice AI")
5. Set the **Flow Type** to **IVR**
6. Enable the **Transfer** option so the flow can route calls to an external number
7. Configure the IVR flow to transfer incoming calls to the **external phone number** provided by the IrisAgent team
8. Click **Save** to save the IVR flow

> **Note:** When entering the IrisAgent phone number, include the full country code (e.g., +91 for India or +1 for US numbers).

### Set Up an Inbound Campaign with the IVR Flow

1. Navigate to **Campaigns** from the main menu
2. Click **Create Campaign** and select **Inbound Campaign** from the popup list
3. Enter a **Campaign Name** (e.g., "IrisAgent Voice AI")
4. Select the **DID** — this is the phone number your customers dial to reach this campaign
5. Under **IVR Flows**, select the IVR flow you created in the previous step (e.g., "IrisAgent Voice AI")
6. Configure **Dispositions** and **Wrap-up Time** as needed
7. Click **Save** to create the campaign
8. Click the **Start/Stop** button to activate the campaign — the status will change from "READY" to "RUNNING"

### (Optional) Add the IrisAgent Phone Number to Manage Numbers

If the IrisAgent number needs to be registered in Ozonetel for routing:

1. Navigate to **Admin > Configurations > Manage Numbers**
2. Select **Phone Numbers** from the left menu
3. Click the **New Number** icon in the top right corner
4. Enter the **external phone number** provided by the IrisAgent team (with country code, e.g., +1 for US)
5. Click **Save**

## Step 3: Test Your Integration

After completing the setup, verify that calls are routing correctly to IrisAgent Voice AI.

### Make a Test Call

1. Call the DID number associated with your inbound campaign from an external phone
2. You should hear the IrisAgent Voice AI greeting
3. Test a few common customer queries to ensure responses are working as expected