> ## Documentation Index > Fetch the complete documentation index at: https://docs.irisagent.com/llms.txt > Use this file to discover all available pages before exploring further. # Voice AI on GoTo Connect > This guide walks you through deploying IrisAgent Voice AI with GoTo Connect, enabling intelligent call automation for your customer service operations. ## Prerequisites Before you begin, ensure you have: * A GoTo Connect account with admin or super admin access * Access to the GoTo Connect PBX Administration portal * A phone number in GoTo Connect that will receive customer calls ## Step 1: Sign Up for IrisAgent You can sign up for IrisAgent in one of two ways: by connecting your ticketing platform or using public website as knowledge source. ## Step 2: Create a Dial Plan in GoTo Connect Next, configure GoTo Connect to route incoming calls to your IrisAgent Voice AI. ### Access the Dial Plan Editor 1. Sign in to the GoTo Connect Admin Portal 2. Navigate to **Phone System** → **Dial Plans** 3. Click **+ Add Dial Plan** to create a new dial plan ### Configure the Dial Plan 1. Give your dial plan a descriptive name (e.g., "IrisAgent Voice AI") 2. In the dial plan editor, add a node to route calls to an external number 3. Enter the **external phone number** provided by the IrisAgent team Image 4. Configure any additional routing options as needed: * Set business hours if you want AI to handle calls only during specific times * Add fallback options for when the external number is unavailable 5. Click **Save** to save your dial plan ## Step 3: Test Your Integration After completing the setup, verify that calls are routing correctly to IrisAgent Voice AI. ### Make a Test Call 1. Call the phone number you configured from an external phone (not a GoTo Connect line) 2. You should hear the IrisAgent Voice AI greeting 3. Test a few common customer queries to ensure responses are working as expected