> ## Documentation Index
> Fetch the complete documentation index at: https://docs.irisagent.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Voice AI on Exotel

> This guide walks you through deploying IrisAgent Voice AI with Exotel, enabling intelligent call automation for your customer service operations.

## Prerequisites

Before you begin, ensure you have:

* An Exotel account with admin access to the dashboard
* An Exophone (virtual number) configured in your Exotel account that will receive customer calls
* Access to App Bazaar to create and edit call flows

## Step 1: Sign Up for IrisAgent

You can sign up for IrisAgent in one of two ways: by connecting your ticketing platform or using public website as knowledge source.

## Step 2: Set Up Call Routing in Exotel

Next, configure Exotel to route incoming calls to your IrisAgent Voice AI. Exotel uses **call flows** built in **App Bazaar** and assigned to an **Exophone** to manage how incoming calls are handled. The **Connect applet** within a call flow routes calls to an external number.

### Create a Call Flow to Route Calls to IrisAgent

1. Sign in to your [Exotel dashboard](https://my.exotel.com/)
2. Navigate to **App Bazaar** and click **Create** under **Custom Apps** to open the app builder
3. Enter a name for the call flow (e.g., "IrisAgent Voice AI")
4. Drag the **Connect** applet onto the call flow canvas
5. In the **Dial Whom** section of the Connect applet, choose the option to dial a number and enter the **external phone number** provided by the IrisAgent team
6. Click **Save** to save the call flow

> **Note:** When entering the IrisAgent phone number, use the full E.164 format with country code (e.g., +91 for India or +1 for US numbers).

> **Tip:** You can adjust the Connect applet's **Ring Duration** and **Call Duration** settings, and configure a fallback if needed.

### Assign the Call Flow to Your Exophone

1. From the Exotel dashboard, click **ExoPhones** in the left panel of the **Admin** section
2. Locate the Exophone (virtual number) that your customers will dial
3. In the **Installed App** column for that Exophone, click the app icon to open the drop-down list
4. Select the call flow you created in the previous step (e.g., "IrisAgent Voice AI")
5. Save your changes

> **Note:** You can assign multiple Exophones to a single call flow.

## Step 3: Test Your Integration

After completing the setup, verify that calls are routing correctly to IrisAgent Voice AI.

### Make a Test Call

1. Call the Exophone associated with your call flow from an external phone
2. You should hear the IrisAgent Voice AI greeting
3. Test a few common customer queries to ensure responses are working as expected