> ## Documentation Index
> Fetch the complete documentation index at: https://docs.irisagent.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Slack Bot

> Install and use IrisGPT in your Slack workspace

## **Introduction**

\
IrisGPT for Slack is an AI-powered assistant that integrates directly into your Slack workspace. It answers common customer and employee questions, retrieves relevant information, and helps your team stay productive, all without leaving Slack.\
\
Ready to get started? [Contact us now](https://irisagent.com/get-a-demo/) to schedule a demo and bring IrisGPT to your team.

<br />

<img style={{ borderRadius: '0.5rem' }} src="https://mintcdn.com/irisagent/6B4VCDumWZ5V7nRY/images/slack_demo.png?fit=max&auto=format&n=6B4VCDumWZ5V7nRY&q=85&s=431c0de395ce0708365fd4a71c0e2d7e" alt="IrisGPT bot responding to a question in Slack" width="1386" height="1308" data-path="images/slack_demo.png" />

## **Getting Started**

### **Step 1: Install IrisGPT in Your Slack Workspace**

In IrisPortal, open your chatbot deployment settings, find the **Slack** card, and click **Add to Slack**. Authorize the app for your workspace when Slack prompts you.

No additional setup is required. Your IrisAgent contact handles all app configuration on your behalf.

<Note>
  Depending on your workspace configuration, the bot may appear as **IrisGPT** or **IrisGPT Slackbot** in Slack. Both names refer to the same app.
</Note>

### **Step 2: Choose a Deployment Mode**

IrisGPT supports two deployment modes. Discuss your preferred mode with your IrisAgent contact during setup.

#### **Option 1: Channel Auto-Reply Mode**

IrisGPT automatically responds to messages in the channels where it is added. This mode is ideal for dedicated support or help channels where you want every question answered.

#### **Option 2: Mention Mode**

IrisGPT only responds when explicitly mentioned with `@IrisGPT`. This mode is ideal for general channels where you want on-demand assistance without automatic replies.

### **Step 3: Add IrisGPT to Your Channels**

To add IrisGPT to a channel:

1. Open the channel where you want IrisGPT.
2. Click the channel name at the top to open **Channel Details**.
3. Go to the **Integrations** tab.
4. Click **Add Apps**, then search for **IrisGPT** and select it.

The bot must be added to a channel before it can respond to messages there.

## **Using IrisGPT in Slack**

### **Slash Command: `/askIrisGpt`**

Use the slash command to ask a question privately. The response is visible only to you.

```
/askIrisGpt how do I reset my password?
```

<br />

<img style={{ borderRadius: '0.5rem' }} src="https://mintcdn.com/irisagent/IMYw70KcRa0AMhrf/images/slack-slash-command.png?fit=max&auto=format&n=IMYw70KcRa0AMhrf&q=85&s=5ecfb57fecb1ae2b78ffc78bfeeae9fe" alt="IrisGPT slash command with ephemeral reply" width="743" height="252" data-path="images/slack-slash-command.png" />

### **Mention: `@IrisGPT`**

Mention the bot in any channel where it has been invited. The response is posted as a public thread reply, visible to everyone in the channel.

```
@IrisGPT how do I reset my password?
```

<br />

<img style={{ borderRadius: '0.5rem' }} src="https://mintcdn.com/irisagent/IMYw70KcRa0AMhrf/images/slack-mention-reply.png?fit=max&auto=format&n=IMYw70KcRa0AMhrf&q=85&s=94f5724072fab54263b07970b159c605" alt="IrisGPT mention with threaded reply" width="748" height="367" data-path="images/slack-mention-reply.png" />

### **App Home Tab**

Open the IrisGPT app in Slack to view the Home tab. It displays a welcome message with a link to the IrisAgent website for additional resources.

## **Proactive Notifications**

Beyond answering questions on demand, IrisGPT can proactively post updates to a Slack channel so your team sees important changes without checking the portal.

### **What Gets Posted**

* **New and trending issue categories:** when IrisAgent detects a newly emerging or spiking category of customer issues.
* **New AutoKB articles:** when IrisAgent automatically generates a new knowledge base article.

### **Enable Notifications**

Notifications are configured in IrisPortal, on the same Slack card you used to connect your workspace.

1. In IrisPortal, open your chatbot deployment settings and find the **Slack** card.
2. Turn on **Enable Slack notifications**.
3. Choose the **channel** where updates should be posted.
4. Select which updates to receive: **New & trending issue categories** and **New AutoKB articles**.
5. Save your changes.

<Note>
  The IrisGPT bot must be a member of the channel you select, otherwise posts cannot be delivered. If your channel is not listed or updates are not appearing, invite **@IrisGPT** to the channel and try again.
</Note>

## **Need Help?**

If you have any questions or need further assistance, [don't hesitate to reach out](mailto:contact@irisagent.com).