> ## Documentation Index
> Fetch the complete documentation index at: https://docs.irisagent.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zoho Desk

> Connect Zoho Desk so IrisAgent can import tickets and knowledge base articles

IrisAgent connects to **Zoho Desk** as a primary ticketing source. Once connected, it imports your tickets and knowledge base articles to power suggested resolutions, SmartOps procedures (chat, voice, ticket auto-respond, and agent assist), AutoQA, AutoKB, and [Case Triggers](/deploying-irisagent/Tickets).

You connect with a Zoho OAuth client that you create. IrisAgent does not use a Zoho marketplace app for this step.

## Create a Zoho OAuth client

You need access to the [Zoho API Console](https://api-console.zoho.com/).

1. Go to [https://api-console.zoho.com/](https://api-console.zoho.com/).
2. Click **Add Client**.
3. Select **Server Based Applications**.
4. In the **Client Details** tab, enter:
   * **Client Name:** `IrisAgent`
   * **Homepage URL:** `https://irisagent.com`
   * **Authorized Redirect URIs:** `https://frontend-api-server-v2.api.irisagent.com/v1/oauth/zoho/callback`
5. Click **Create**. Zoho generates a Client ID and Client Secret.
6. Open the **Settings** tab and enable **Use the same OAuth credentials for all data centers**.
7. Open the **Client Secret** tab and copy the Client ID and Client Secret. You will paste these into IrisAgent next.

<Note>
  The redirect URI must match exactly, including `https` and the `/v1/oauth/zoho/callback` path. A mismatch is the most common reason the Zoho consent screen fails.
</Note>

## Sign in to IrisAgent and connect Zoho

1. Go to the [IrisAgent Dashboard](https://web.irisagent.com/) and sign in with Google, Microsoft, or Okta SSO.
2. On first login, the onboarding wizard lists **Zoho Desk** under ticketing systems (tickets and knowledge base articles). Choose it there, or later go to **Manage Integrations** and click **Connect with Zoho**.
3. Paste the **Client ID** and **Client Secret** from the Zoho API Console.
4. Click **Connect**. IrisAgent sends you to Zoho to approve access, then returns you to the dashboard and starts importing tickets and articles.

You can change the connected Zoho integration user later from the same integrations screen. Zoho is one of the sources that supports that flow.

## What gets imported

* **Tickets** from Zoho Desk
* **Knowledge base articles** from Zoho Desk (same connection, no second integration)

There is no separate Zoho Guide-style connect step. See [Ticketing System KB](/data-sources/Ticketing-Provider-KB).

## Agent assist

IrisAgent does not ship a native Zoho Desk marketplace sidebar. After you connect Zoho Desk, agents use suggested resolutions and procedures from the [IrisAgent dashboard](https://web.irisagent.com/), and the same SmartOps procedures apply to chat, voice, and ticket auto-respond. For a native sidebar inside the ticket view, see the [Agent Copilot](/deploying-irisagent/Agent-Copilot) apps for Zendesk, Salesforce, Intercom, Freshworks, and Jira.

## Optional next steps

* Add more knowledge (Confluence, a public website, or uploaded files) from **Manage Integrations**.
* Create or enable [SmartOps procedures](/configuring-ai-and-automation/Workflows) so assist and the AI Agent follow the same flows.
* Use [Case Triggers](/deploying-irisagent/Tickets) to auto-respond or route Zoho tickets.

## Questions?

Email [contact@irisagent.com](mailto:contact@irisagent.com).