> ## Documentation Index
> Fetch the complete documentation index at: https://docs.irisagent.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk

> IrisAgent Installation Guide for Zendesk

## Overview

Check out this video for a quick overview of setting up IrisAgent on Zendesk.

<iframe width="560" height="315" src="https://player.vimeo.com/video/1112197683" title="IrisAgent integration for Zendesk" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen style={{ width: '100%', borderRadius: '0.5rem' }} />

## Sign up on IrisAgent Dashboard

* Go to the [IrisAgent Dashboard](https://web.irisagent.com/) and sign in with either GSuite, Microsoft, or Okta SSO.
  <br />
  <img style={{ borderRadius: '0.5rem' }} src="https://mintcdn.com/irisagent/sXBQVAODUwqnZXOm/images/web-login.png?fit=max&auto=format&n=sXBQVAODUwqnZXOm&q=85&s=6f454921584f6ae5f499065c3d5517d1" alt="IrisAgent app listing on Zendesk" width="1480" height="952" data-path="images/web-login.png" />

<br />

* Click on **Connect with Zendesk**. Give the OAuth permissions and click on Allow. This will automatically connect with both Zendesk tickets and Zendesk Guide/Knowledge.
  <br />
  <img style={{ borderRadius: '0.5rem' }} src="https://mintcdn.com/irisagent/sXBQVAODUwqnZXOm/images/zd-connect.png?fit=max&auto=format&n=sXBQVAODUwqnZXOm&q=85&s=6654e0af3dfc3a0b54abdeadf4732d8a" alt="IrisAgent app listing on Zendesk" width="1848" height="682" data-path="images/zd-connect.png" />

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* This step is optional. If you want to connect with more platforms, such as Jira, Confluence, Salesforce, etc., navigate to **Manage Integrations** on the bottom left and connect with the relevant platforms.

## **Install IrisAgent app into your Zendesk account**

* Navigate to [IrisAgent's listing](https://www.zendesk.com/marketplace/apps/support/244660/irisagent/) on the Zendesk Marketplace.
* Click on **Install** and follow the next steps.
  <br />
  <img style={{ borderRadius: '0.5rem' }} src="https://mintcdn.com/irisagent/sXBQVAODUwqnZXOm/images/zendesk-irisagent-app.png?fit=max&auto=format&n=sXBQVAODUwqnZXOm&q=85&s=5f6b0faa44b59e03c4cc9f121254d416" alt="IrisAgent app listing on Zendesk" width="2376" height="1154" data-path="images/zendesk-irisagent-app.png" />