> ## Documentation Index
> Fetch the complete documentation index at: https://docs.irisagent.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Freshworks

> IrisAgent Installation Guide for Freshworks

## Sign up on IrisAgent Dashboard

* Go to the [IrisAgent Dashboard](https://web.irisagent.com/) and sign in with either GSuite, Microsoft, or Okta SSO.
  <br />
  <img style={{ borderRadius: '0.5rem' }} src="https://mintcdn.com/irisagent/sXBQVAODUwqnZXOm/images/web-login.png?fit=max&auto=format&n=sXBQVAODUwqnZXOm&q=85&s=6f454921584f6ae5f499065c3d5517d1" alt="IrisAgent web app login" width="1480" height="952" data-path="images/web-login.png" />

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* Click on **Connect with Freshdesk**. Give the OAuth permissions and click on Allow. This will automatically connect with both Zendesk tickets and Zendesk Guide/Knowledge.
  <br />
  <img style={{ borderRadius: '0.5rem' }} src="https://mintcdn.com/irisagent/sXBQVAODUwqnZXOm/images/zd-connect.png?fit=max&auto=format&n=sXBQVAODUwqnZXOm&q=85&s=6654e0af3dfc3a0b54abdeadf4732d8a" alt="IrisAgent platform connect" width="1848" height="682" data-path="images/zd-connect.png" />

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* This step is optional. If you want to connect with more platforms, such as Jira, Confluence, Salesforce, etc., navigate to **Manage Integrations** on the bottom left and connect with the relevant platforms.

## Install the IrisAgent app into your Freshworks account

1. Navigate to [IrisAgent's listing](https://www.freshworks.com/apps/freshdesk/irisagent/) on the Freshworks Marketplace.
2. Click on Install and follow the next steps.

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<img style={{ borderRadius: '0.5rem' }} src="https://mintcdn.com/irisagent/G51t2B-YRKtZc63n/images/fd-ia-app.png?fit=max&auto=format&n=G51t2B-YRKtZc63n&q=85&s=9591bc83bea162726fb7ecfc8ea5ce0d" alt="IrisAgent app listing on Freshworks" width="1974" height="1414" data-path="images/fd-ia-app.png" />

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